Reference

Your Rights and Our Policy at 7v12

Everything we do at 7v12 is governed by clearly stated terms that protect your account, your data and your transactions — whether you deposit via UPI, Paytm or…

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7v12 Your Rights and Our Policy at 7v12
LEGAL CONTACT

Reach Us on Policy or Account Matters

Email Support Send your legal queries, data requests or account disputes to our compliance team by…
Live Chat Our chat agents handle routine account and policy questions around the clock.
Postal Address Formal legal correspondence, including requests under applicable data-protection statutes, may be submitted in writing.
ACCOUNT PROTECTION

How 7v12 Handles Your Data and Account Security

We take concrete steps to protect every account on our platform — from the moment you verify your identity to the moment a withdrawal lands in your UPI or Paytm wallet.

Data Storage

Personal details you submit — name, address, payment identifiers — are stored on encrypted servers. We retain only what is necessary for legal compliance and account operation, and we delete data when retention is no longer required by law.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from your browser settings at any time without affecting your ability to access the account lobby.

Account Security

Two-factor authentication is available on all accounts and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger an additional verification step before access is granted to your account or wallet.

Data Retention

We keep transaction records for the period required under applicable financial regulations. Once that period ends and your account is closed, personal data is purged from active systems unless a legal hold requires otherwise.

Compliance Officer

A dedicated compliance officer oversees all data-handling practices, legal correspondence and regulatory obligations. You can address formal requests directly to this role via the email address listed in the support section above.

Change Requests

To update personal details, correct inaccurate records or request a copy of the data we hold about you, contact our compliance team in writing. We process verified change requests within 7 working days of identity confirmation.

Frequently Asked Questions on Legal and Rights

We have gathered the questions our account holders ask most often about their legal rights, data and policy obligations at 7v12. If your question is not answered here, our compliance team is reachable via email or live chat.

Account eligibility depends entirely on the laws of your state and country. We permit accounts only where local law allows it. If online wagering is restricted or prohibited where you reside, you may not open or use an account on this platform.

We collect the information needed to verify your identity and process transactions — typically your name, date of birth, address and payment details such as your UPI handle or Paytm number. We do not collect data beyond what is operationally or legally necessary.

Data is retained for the period required under applicable financial and anti-money-laundering regulations. After that period, personal data is removed from active systems. A legal hold may extend retention if a dispute or regulatory inquiry is open.

Yes. Submit a written request to our compliance team with your account details and proof of identity. We will compile and deliver a copy of the data we hold about you within 7 working days of verifying your request.

Raise a dispute through live chat for fast triage, or email the compliance team for formal written escalation. Include your account ID, the date and amount of the transaction, and a brief description. We aim to resolve disputes within 5 working days.

We share data only with payment processors handling your UPI, Paytm or PhonePe transactions and with regulators where disclosure is legally required. We do not sell personal data to advertisers or unaffiliated third parties under any circumstances.

We publish the current terms on this page and notify active account holders by email before major changes take effect. Continuing to use the platform after the effective date of a change constitutes your acceptance of the revised terms.